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beginner levelDiploma in Services Management
10-15hrs
diplomaBusiness
This free online Diploma in Services Management course will teach you how to design and develop service processes that improve customer experiences and increase service productivity and efficiency. Drawing customers to your business services takes specialist knowledge and skill, and this course will teach you the effective service strategy management skills necessary to meet customer needs and reduce operational costs.
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Diploma in Services Management
Learn how to create business services strategies that will deliver customer satisfaction with this free online course.
This free online Diploma in Services Management course will teach you how to design and develop service processes that improve customer experiences and increase service productivity and efficiency. Drawing customers to your business services takes specialist knowledge and skill, and this course will teach you the effective service strategy management skills necessary to meet customer needs and reduce operational costs.
Course description
Course module
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Module 18 Lessons
What is Meant by Service Management?
This module introduces the topic of service management and the elements of service management such as how best to serve customers in the modern business environment, what the product service systems are, what the service act comprises of, and how to ensure seamless service to customers both within and outside an organisation.
1.Learning Outcomes
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2.What is Service Management?
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3.Evolving Service Markets
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4.The Service Customers
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5.Product Service Systems
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6.The Service Act
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7.Seamless Service Management
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8.Lesson Summary
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Module 28 Lessons
Service Management Elements
Module 38 Lessons
Understanding The Challenges Of Service
Module 48 Lessons
Delivering Service Excellence
Module 51 Lessons
Diploma in Service Management - First Assessment
Module 68 Lessons
Position and Branding
Module 78 Lessons
Understanding Service Pricing
Module 88 Lessons
Quality In Service Management
Module 98 Lessons
Managing Customer Loyalty and Partner Relationships in Service Management
Module 101 Lessons
Diploma in Services Management - Second Assessment
Module 111 Lessons
Course assessment
INSIGHTS
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