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Essentials of IT Service Management and Infrastructure Library Level 4
IT
IT Level 4 is the latest addition to the Information Technology Infrastructure Library family. As a flexible IT service management (ITSM) framework, IT Level 4 can be tailored to an organisation's specific needs and circumstances by providing a common language and best practices for IT service management. This course lays out the fundamentals of this ITSM framework and explains how to apply for official certification to reap its many benefits.
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Essentials of IT Service Management and Infrastructure Library Level 4
Learn how to use the Information Technology Infrastructure Library Version 4 framework in this free online IT course.
IT Level 4 is the latest addition to the Information Technology Infrastructure Library family. As a flexible IT service management (ITSM) framework, IT Level 4 can be tailored to an organisation's specific needs and circumstances by providing a common language and best practices for IT service management. This course lays out the fundamentals of this ITSM framework and explains how to apply for official certification to reap its many benefits.
Course description
Course module
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5 Lessons
The Basics of the Information Technology Infrastructure Library Framework
This module introduces the foundations of the IT Infrastructure framework. It briefly covers the historical aspects of IT and its relation with Axelos. In addition, it will also discuss service management, its stakeholders, and crucial elements, such as warrant, utility, and service relationships. Last, we will view the four dimensions of IT.
1.Learning Outcomes
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2.Understanding the IT Infrastructure Library Framework
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3.Service Management in IT Infrastructure Library Version 4
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4.Four Dimensions of the IT Infrastructure Framework
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5.Lesson Summary
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5 Lessons
IT Infrastructure SVS, SVC, and Certification
1 Lessons
Course assessment
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