Learning Outcomes

Understanding Root Cause Analysis (RCA)

Guiding Principles and Root Cause Types

Overview of the RCA Procedure

Lesson Summary

The 5 Whys Method

Cause and Effect (Fishbone) Diagrams

Supporting Tools for RCA

Planning and Executing an RCA Investigation

Confirming and Prioritising Root Causes

Implementing and Sustaining Corrective Actions

Root Cause Analysis Tools and Techniques - Assessment

Acquire skills and tools for effective root cause analysis to simplify problem-solving with this free online course.

Root Cause Analysis Tools and Techniques

While problem-solving approaches differ depending on the issue, root cause analysis tools and techniques apply across a wide range of challenges, making solutions more effective. This course covers essential tools, methods, and strategies to identify, analyse, and resolve problems. This course was reviewed and approved by Teodorico Mayo Jr, Lead Auditor and Quality Management Specialist. Enrol today to build skills for lasting solutions.

Six Sigma Approach

Six Sigma DMAIC Road Map

The Define Phase

Translating Voices to Business Requirement

Completing Project Charter

Selecting Project Team

This module teaches you how business problems can be solved with the Six Sigma Yellow Belt tools and techniques. You will also learn how the Six Sigma Yellow Belt project can be executed in different organisations and the working definition of Six Sigma.

Creating SIPOC

The Measure Phase

Identifying Waste

Planning and Collection of Data

Data Collection Strategy

This module teaches you the concept of SIPOC, the steps involved in creating SIPOC and the steps in identifying waste in business processes. Study how data types can be identified and how data collection strategies can be created.

Introduction to Minitab

Determining Baseline Performance

Checking Data Stability

Identifying Defects and Opportunity for Errors

This module teaches you the Minitab statistical software and a comparison of Minitab with other statistical software. You will also learn about the high-level value overview of P-Value.

Analyze Phase and Performance Gap

Ascertaining Critical Root Causes

Validating Root Causes

Using Graphical Techniques

Additional Analysis Techniques

The Improve Phase

This module teaches you about the sources of variation and waste, including potential causes of the problem to be solved. You will also learn about the use of review process maps, as well as the fishbone diagram.

Pilot Solutions

Validating Impact of Solution

Control Phase

This module teaches how to carry out a pilot solution, risk analysis, as well as the working definition of "pilot". You will also learn how the pilot can be implemented and how risk analysis can be performed.

Concept of Control Plan

Replicating and Sharing Best Practices

Review of All Phases

This module teaches the concept of a control plan, how it can be created, as well as when it can be used. You will also learn how the control plan template can be used for improving business activity.

Diploma in Six Sigma Yellow Belt - Course Assessment

Improve your business problem-solving skills with the Six Sigma Yellow Belt techniques in this free online course.

Diploma in Six Sigma Yellow Belt

Explore how to tackle common business problems with Six Sigma Yellow Belt techniques. In this course, you will learn how to quantify a complex business problem and set up a project team to solve it. Study how Minitab software can help you along with how waste in business can be recognised and eliminated so profits and efficiency can be improved. Register today, enhance your skills and attain a basic knowledge of Six Sigma.

Introduction to Design Thinking

Innovation and Creativity

Design Mindset

Design Elements and Approaches

In this module, you will be introduced to the concept and the five stages of design thinking to tackle unknown problems. We discuss the traditional and design thinking approach showing you the differences between them before looking at the history and the wicked problems in design thinking.

Basics of Design Thinking - Course Assessment

This free online course explores the history and application of design thinking, a creative approach to problem solving.

Basics of Design Thinking

Design thinking is a human-centred approach to practical and creative problem-solving applicable in business, education and healthcare. We examine the concept of design thinking and go through its five phases used to develop products or services. Do you know what led to the downfall of the blockbuster? We answer such questions and compare traditional approaches to design thinking before explaining how it can be used to solve ‘wicked problems’.

What is a Group?

Group Life Cycles and Member Roles

Group Problem Solving

Business and Professional Meetings

Conducting the Meetings

Using Technology to Facilitate Meetings

Learn more about managing successful team meetings.

Communication Skills for Teams and Groups - Part 1

Communication Skills for Teams and Groups - Part 2

Communication Skills for Teams and Groups - Part 3

Communication Skills for Teams and Groups - Part 4

Communication Skills for Teams and Groups - Part 5

Communication Skills for Teams and Groups - Part 6

Communication Skills for Teams and Groups - Part 7

Communication Skills for Teams and Groups - Part 8

Communication Skills for Teams and Groups - Part 9

Business Communication - Managing Successful Team Meetings Course Assessment

Learn the skills for successfully preparing and managing team meetings, with this effective meeting management course.

Business Communication - Managing Successful Team Meetings

This free online Effective Meeting Management course from Alison will teach you how to manage successful team meetings. Having exemplary communication skills is crucial to helping progress ongoing projects, facilitate the development of new ideas, and resolve serious problems within a business. With the help of this course, you will soon be holding interesting, high-energy sessions with team members working together with ease.

Introduction to Lean Six Sigma in Healthcare

Define Phase in Healthcare

Measure Phase in Healthcare

Analyze Phase in Healthcare

Improve Phase in Healthcare

Control Phase in Healthcare

Lean Six Sigma in Healthcare - Assessment

Learn to streamline healthcare processes, reduce waste, and enhance patient care quality with this free online course.

Lean Six Sigma in Healthcare

This course teaches you the essential methods for improving healthcare processes and outcomes. Explore core concepts, history, and key differences of Lean and Six Sigma. You will also learn how to define issues, map processes, gather good data, and analyze root causes using systematic tools. This course was reviewed and approved by Eslam Ameen, a professional in Compliance, Risk & Audit, and a Lean Six Sigma Green Belt.

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